Mr Q Privacy Policy

Transparency is central to everything Mr Q does — and that includes how we handle your personal data. This Privacy Policy explains what information we collect, why we collect it, who we may share it with, and the rights available to you under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect and Why

When you create a Mr Q account, we collect personal information needed to verify your identity and operate your account. This includes your full name, date of birth, email address, phone number and home address. Identity verification documents — such as a copy of your passport or driving licence — may be requested to comply with UK Gambling Commission requirements around age verification and anti-money-laundering checks. We also hold records of your gaming activity, deposits, withdrawals and any free spins awarded or used. Payment information is handled by PCI-DSS compliant third-party processors and is never stored directly on our servers. Technical data such as your IP address, device type and session logs are collected automatically each time you visit or use the platform.

Legal Basis for Processing

We process your personal data on the following legal grounds. Performance of contract: to open and manage your account, process payments and provide the games and services you have signed up for. Legal obligation: to fulfil our duties as a UK Gambling Commission licensee, including identity verification, safer gambling monitoring and financial crime prevention. Legitimate interest: to protect the security of our platform, prevent fraud and improve user experience. Consent: to send marketing communications about promotions and new game launches, which you may withdraw at any time through your account settings or by emailing us.

Cookies

Mr Q uses cookies to keep your session active, save your preferences and gather anonymised analytics to help us improve the site. A cookie preference tool appears on your first visit. Strictly necessary cookies are always active and cannot be disabled; optional cookies such as analytics are only used with your explicit consent.

Who We Share Your Data With

We share your information only where strictly necessary and only with parties who are bound by appropriate data protection agreements. This includes payment processors, identity verification providers, fraud prevention agencies and cloud infrastructure providers. We share data with regulatory bodies, law enforcement and the courts only when we are legally required to do so. Mr Q does not sell your personal data to any third party for commercial or marketing purposes under any circumstances.

Your UK GDPR Rights

You have the right to request a copy of the personal data we hold about you and to ask us to correct any inaccuracies. You may request deletion of your data where we are not legally obliged to retain it, or ask us to restrict how we use it. You may also object to processing based on legitimate interests and request your data in a portable format. To exercise any of these rights, contact us at [email protected]. We will acknowledge your request within five working days and provide a full response within 30 days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Retention Periods

We retain account and transaction data for a minimum of five years following account closure, in line with our UK Gambling Commission licence obligations. Financial records may be held for up to seven years where required by HMRC or other applicable regulations. Once the relevant retention period expires, all data is securely and permanently deleted from our systems.